Counsellors assist people to identify and define their emotional issues and better understand themselves by explaining options, setting goals, providing therapy and helping them to take action.

Duties & Tasks

Counsellors may perform the following tasks:

  • work with clients to find solutions to emotional, mental and lifestyle problems
  • act as facilitators in group sessions
  • work with other professionals such as medical practitioners, psychologists and social workers as part of a health management team
  • act as intermediaries in conflict resolution.


Drug and Alcohol Counsellor

A drug and alcohol counsellor provides support and treatment for people with drug and alcohol dependency problems and develops strategies that assist them to set goals and affect and maintain change. They also provide community education.

Genetic Counsellor

A genetic counsellor provides support to individuals, couples and families by helping them understand the contribution of genetics to specific health conditions.


A mediator acts as a neutral third party that helps people to manage disputes and resolve conflict, as well as communicate with each other to achieve agreeable outcomes where appropriate. Mediators provide support to people in decision-making processes, which may include providing expert information and advice.

Personal Requirements

  • empathetic and caring
  • good communication and listening skills
  • maturity.

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