Hotel or Motel Manager

Summary

Hotel and motel managers plan, supervise and control the operations of a hotel or motel.

Duties & Tasks

Hotel and motel managers may perform the following tasks:

  • plan, direct and coordinate accounting, food and beverage services, guest services, maintenance, staff development, and sales and marketing
  • allocate tasks and priorities, coordinate resources, and develop business plans and marketing strategies
  • manage building costs, rents, maintenance, lighting, power, heating, air conditioning, floorings and furniture
  • control capital and operational expenditure
  • prepare reports for senior management
  • make sure government health, occupational safety and licensing regulations are followed
  • carry out marketing and sales activities for rooms, conventions, banquets and conferences
  • supervise arrangement and re-arrangement of furnishings
  • manage the security of the hotel/motel and its staff
  • publicise the hotel/motel through public relations activities in the local business community.

Specialisations

Club Manager

A club manager runs a licensed club providing food, drink, entertainment, sporting and other amenities for members. Hotel and motel managers often work evenings, weekends and public holidays. Whether in a small country motel or an international standard hotel, most managers are very 'hands on'. They have a high level of contact with the public and may have to deal with difficult guests and be on call when problems arise.

Working Conditions

Hotel and motel managers often work evenings, weekends and public holidays. Whether in a small country motel or an international standard hotel, most managers are very 'hands on'. They have a high level of contact with the public and may have to deal with difficult guests and be on call when problems arise.

Personal Requirements

  • enjoy working with people
  • friendly, helpful and patient
  • able to assist guests with a limited understanding of English
  • good communication and organisational skills
  • able to record information accurately
  • able to work as part of a team
  • able to project a professional manner at all times
  • good interpersonal skills

Related Courses:

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