Postal Employee


Postal employees of Australia Post sort and deliver mail and parcels and undertake clerical and retail sales functions. The major work classifications for Australia Post employees are grouped into the broad categories of sorting and dispatching, delivery and customer service.

Duties & Tasks

Postal employees may perform the following tasks:

  • sort mail for delivery rounds
  • deliver mail on foot, by bicycle or by motorised transport over allocated delivery rounds
  • load and unload mail conveyances and operate internal mail handling equipment
  • assist with the receipt of inward mail; checking of wrongly addressed, missorted, undelivered and redirected mail; and processing of free post and under-paid mail
  • deliver express courier items and parcels
  • assist with sales and customer service enquiries
  • assist with the processing of outward mail.


Mail Officer

A mail officer works at a mail centre or parcel facility. They may receive, sort and dispatch mail and parcels to delivery and business centres and post offices. They may lift mail bags, operate mechanical and automatic mail processing equipment and maintain postal records. Some mail officers may work as night sorters. They sort and prepare mail into frames to assist the sorting performed by postal delivery officers, and usually work between 1 am and 6 am.

Parcel Post Officer

A parcel post officer works at a parcel facility receiving, sorting and dispatching parcels to mail delivery and business centres, as well as post offices. They may operate mechanical mail processing equipment and load and unload mail from postal vehicles.

Postal Delivery Officer

A postal delivery officer delivers mail to customers using a motorcycle or bicycle, or on foot.

Postal Transport Officer

A postal transport officer operates primarily in the general transport fleet. They may collect, transport and deliver mail between post offices, mail delivery facilities and business centres, airports and rail terminals. They clear street post boxes, undertake long-distance haulage of bulk mail, and pick up and deliver articles in the metropolitan area. Parcel post officers and most postal transport officers work in the metropolitan area. They may be required to work shifts and also on weekends. Retail customer service representatives, postal delivery officers and mail officers may work in metropolitan or country areas. Mail officers must be available to work night shifts and postal delivery officers are required to work in all weather conditions. All postal officers are required to wear uniforms, and some positions require employees to wear personal protective equipment (a helmet, for example). Some positions may require standing for up to eight hours a day.

Retail Customer Services Representative (Postal)

A retail customer services representative (postal) works at a retail outlet and sells items such as postage stamps, money orders and communication products (such as mobile phones, printers and faxes). They may complete bill payment transactions and provide general customer service, as well as agency services for some banks and utility companies. They may also prepare shop displays, conduct identification checks, process Australian passport applications and process mail.

Personal Requirements

  • good communication skills
  • self-motivated and reliable
  • able to lift up to 16 kg
  • able to work as part of a team.

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