Ushers check tickets and assist people to find seats in cinemas, theatres, entertainment centres and at outdoor sporting and entertainment events.

Duties & Tasks

Ushers may perform the following tasks:

  • answer queries about the availability of seats, the length and starting time of the show or performance and the location of facilities such as toilets and snack bar
  • assist with ticket sales and work behind the bar selling snacks, drinks and/or alcohol
  • sell programmes
  • check tickets and lead or direct patrons to seats
  • manage queues, control crowds and monitor the audience's behaviour during performances
  • give passes to patrons at interval
  • assist in finding lost property
  • respond to, or refer customer complaints
  • assist with security
  • make sure that the venue is clean and check for lost property after patrons have left
  • change advertising and display posters.

Working Conditions

Ushers are often required to work shifts, including evenings and weekends. Many are employed on a part-time or casual basis. Employers often prefer a minimum age of 18, as shiftwork can involve working late and ushers may be required to serve alcohol.

Ushers are required to stand for long periods. Cinema ushers usually undertake some ticket sales, cash handling and projection work in addition to ushering duties.

Personal Requirements

  • enjoy working with people
  • good communication and customer service skills
  • neat personal appearance
  • able to work as part of a team
  • able to handle cash and calculate figures
  • self-management and able to take initiative.

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