Certificate II in Customer Engagement
Australian College of Higher Studies
|Campus||Mid Year Intake?||Study Mode||Entry Requirements|
|Bungendore||No||External, Flexible Delivery, Full-time internal, Part-time Block or Day Release, Part-time internal, Weekend||
No minimum education
This qualification is part of the Business Services Training Package. It reflects the role of individuals who typically work with multiple communication channels, capture data and provide customer service. Typically, individuals in this role work under direct supervision, with limited authority to delegate.
Subjects you can Study
Core: Conduct customer engagement; Prepare for work in a customer engagement environment; Communicate in the workplace. Electives: Use multiple information systems; Process credit applications; Conduct outbound customer contact; Develop product and service knowledge for customer contact operation; Process customer complaints; Operate a personal computer; Undertake elearning; Manage personal stress in the workplace; Use, communicate and search securely on the internet; Operate application software packages; plus more.
About Australian College of Higher StudiesAustralian College of Higher Studies is a Registered Training Organisation. Training is available in the areas of Business, Management, Early Childhood Education, Finance, Hospitality, Human Resources, Project Management, Retail and Tourism. Most courses are available through online delivery and group sessions are booked with clients by arrangement. Clients range from federal, state and local governments, businesses and individuals wishing to have further development of staff and/or individuals. RTO code: 90924
Certificate IICourse code: BSB20215
- Flexible Delivery
- Full-time internal
- Part-time Block or Day Release
- Part-time internal
9 units: 3 core; 6 elective
No minimum education
Life after Study
Contact centre operators answer customer enquiries about products and services and promote an organisation's goods and services through various channels, including telephone, SMS and email.