Certificate III in Customer Engagement
Advance Business Specialists (ABS)
|Campus||Mid Year Intake?||Study Mode||Entry Requirements|
|East Victoria Park||No||External, Flexible Delivery, Full-time internal, Part-time internal||
No minimum education
This qualification is part of the Business Services Training Package. It reflects the role of individuals working in a range of complex customer service roles. Duties at this level would include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data. Individuals would work under supervision, but may have some authority to delegate.
Subjects you can Study
Core: Use multiple information systems; Work effectively in customer engagement; Develop product and service knowledge for customer engagement operation; Deliver and monitor a service to customers. Electives: Conduct customer engagement; Deploy customer service field staff; Schedule customer engagement activity; Conduct outbound customer engagement; Process credit applications; Show leadership in the workplace; Implement operational plan; plus more.
About Advance Business Specialists (ABS)Established in 2006, Advance Business Specialists (ABS) is a Registered Training Organisation that provides services that cover training and mentoring for businesses seeking to improve their organisation, add skilled staff or enhance the competencies of existing employees. Advance Business Specialists specialise in providing support to start-up enterprises and in particular to help people who are unemployed look at developing their expertise to aid in career options especially for those who may be considering self-employment as a preferred profession. RTO code: 51804
Certificate IIICourse code: BSB30215
East Victoria Park
- External = 1 year
- Flexible Delivery = 1 year
- Full-time internal = 1 year
- Part-time internal = 1 year
12 units: 4 core; 8 elective
No minimum education
Life after Study
Contact centre operators answer customer enquiries about products and services and promote an organisation's goods and services through various channels, including telephone, SMS and email.