Certificate III in Customer Engagement
Ashley Institute of Training
|Campus||Mid Year Intake?||Study Mode||Entry Requirements|
|Altona North||No||Flexible Delivery||
No minimum education
This qualification is part of the Business Services Training Package. It reflects the role of individuals working in a range of complex customer service roles. Duties at this level would include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data. Individuals would work under supervision, but may have some authority to delegate.
Subjects you can Study
Core: Use multiple information systems; Work effectively in customer engagement; Develop product and service knowledge for customer engagement operation; Deliver and monitor a service to customers. Electives: Conduct customer engagement; Deploy customer service field staff; Schedule customer engagement activity; Conduct outbound customer engagement; Process credit applications; Show leadership in the workplace; Implement operational plan; plus more.
About Ashley Institute of TrainingEstablished in 1968, Ash Pty Ltd trading as Ashley Institute of Training is a Registered Training Organisation and offers nationally recognised courses for a wide range of industry sectors from Aged Care, Children Services, Food/Meat Processing, Manufacturing to Transport and Logistics. Their goal is to inspire, motivate and upskill, focusing on industry skills that matter. With the financial and infrastructure backing of a large ASX listed parent company Ashley Services Group, the Institute is able to service clients and students across all major capital cities. RTO code: 20749
Certificate IIICourse code: BSB30215
- Flexible Delivery
12 units: 4 core; 8 elective
No minimum education
Life after Study
Contact centre operators answer customer enquiries about products and services and promote an organisation's goods and services through various channels, including telephone, SMS and email.