Certificate III in Customer Engagement
Australian College Pty Ltd
|Campus||Mid Year Intake?||Study Mode||Entry Requirements|
|Surry Hills||Yes||External, Flexible Delivery||
No minimum education
This qualification is part of the Business Services Training Package. It reflects the role of individuals working in a range of complex customer service roles. Duties at this level would include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data. Individuals would work under supervision, but may have some authority to delegate.
Subjects you can Study
Core: Use multiple information systems; Work effectively in customer engagement; Develop product and service knowledge for customer engagement operation; Deliver and monitor a service to customers. Electives: Conduct customer engagement; Deploy customer service field staff; Schedule customer engagement activity; Conduct outbound customer engagement; Process credit applications; Show leadership in the workplace; Implement operational plan; plus more.
About Australian College Pty LtdAustralian College Pty Ltd is a Registered Training Organisation that has over 100+ courses available, for both personal and professional development. Australian College provides for ongoing education needs of students. Their courses are delivered by distance learning in the faculties of Accounting and Finance; Business, Management and Marketing; Childcare Education and Support; Fitness, Health and Sport; Hospitality, Tourism and Travel; Information Technology and Training and Assessment. RTO code: 91110
Certificate IIICourse code: BSB30215
- Flexible Delivery
12 units: 4 core; 8 elective
No minimum education
Life after Study
Contact centre operators answer customer enquiries about products and services and promote an organisation's goods and services through various channels, including telephone, SMS and email.