Certificate III in Customer Engagement
Combined Team Services
|Campus||Mid Year Intake?||Study Mode||Entry Requirements|
|South Bunbury||No||Flexible Delivery, Part-time Block or Day Release, Part-time internal||
No minimum education
This qualification is part of the Business Services Training Package. It reflects the role of individuals working in a range of complex customer service roles. Duties at this level would include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data. Individuals would work under supervision, but may have some authority to delegate.
Subjects you can Study
Core: Use multiple information systems; Work effectively in customer engagement; Develop product and service knowledge for customer engagement operation; Deliver and monitor a service to customers. Electives: Conduct customer engagement; Deploy customer service field staff; Schedule customer engagement activity; Conduct outbound customer engagement; Process credit applications; Show leadership in the workplace; Implement operational plan; plus more.
About Combined Team ServicesEstablished in 2001, Combined Team Services is a Registered Training Organisation based in Bunbury, Western Australia. Combined Team Services offer a range of training solutions including nationally recognised qualifications, traineeships, short courses and customised professional development. Training is provided in Safety, Leadership & Management, Resource Processing, Quality Auditing, Customer Engagement, and Human Resources. RTO code: 50995
Certificate IIICourse code: BSB30215
- Flexible Delivery = 1 year
- Part-time Block or Day Release = 1 year
- Part-time internal = 1 year
12 units: 4 core; 8 elective
No minimum education
Life after Study
Contact centre operators answer customer enquiries about products and services and promote an organisation's goods and services through various channels, including telephone, SMS and email.