Certificate III in Customer Engagement
Foundation Education Pty Ltd
|Campus||Mid Year Intake?||Study Mode||Entry Requirements|
No minimum education
This qualification is part of the Business Services Training Package. It reflects the role of individuals working in a range of complex customer service roles. Duties at this level would include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data. Individuals would work under supervision, but may have some authority to delegate.
Subjects you can Study
Core: Use multiple information systems; Work effectively in customer engagement; Develop product and service knowledge for customer engagement operation; Deliver and monitor a service to customers. Electives: Conduct customer engagement; Deploy customer service field staff; Schedule customer engagement activity; Conduct outbound customer engagement; Process credit applications; Show leadership in the workplace; Implement operational plan; plus more.
About Foundation Education Pty LtdFoundation Education Pty Ltd is a Registered Training Organisation (RTO 22557) and has been steadily developing course offerings and building an expert team of management, administration, support and educational staff with their partner company, the Australian Institute of Personal Trainers (AIPT) (RTO 32363). They endeavour to deliver flexible training solutions tailored to suit students' needs, providing excellence in Vocational Education and Training. They provide nationally recognised training and deliver accredited online course content by qualified trainers. Face-to-face course options are also available for selected courses. Their dedicated Education Team ensures students' success is of the highest priority, providing continued support to ensure students are equipped with the knowledge and skills needed to excel in their chosen industry. With a highly interactive and captivating online portal, Foundation Education students are actively engaged with their study paths. RTO code: 22557
Certificate IIICourse code: BSB30215
12 units: 4 core; 8 elective
No minimum education
Life after Study
Contact centre operators answer customer enquiries about products and services and promote an organisation's goods and services through various channels, including telephone, SMS and email.