Certificate III in Customer Engagement
Management Consultancy International Pty Ltd
|Campus||Mid Year Intake?||Study Mode||Entry Requirements|
|Sydney||No||Full-time internal, Part-time Block or Day Release, Part-time internal||
No minimum education
This qualification is part of the Business Services Training Package. It reflects the role of individuals working in a range of complex customer service roles. Duties at this level would include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data. Individuals would work under supervision, but may have some authority to delegate.
Subjects you can Study
Core: Use multiple information systems; Work effectively in customer engagement; Develop product and service knowledge for customer engagement operation; Deliver and monitor a service to customers. Electives: Conduct customer engagement; Deploy customer service field staff; Schedule customer engagement activity; Conduct outbound customer engagement; Process credit applications; Show leadership in the workplace; Implement operational plan; plus more.
About Management Consultancy International Pty LtdEstablished in 2003, Management Consultancy International Pty Ltd also trading as MCI Institute is a Registered Training Organisation and an award winning diploma provider specialising in 100% online business courses. They are an approved VET FEE-HELP provider. MCI Institute is an industry leader in education technology and student support. The Institute offers students a unique, engaging and immersive learning platform. Their experienced team provides students with a full circle of support for the duration of their study and are there to celebrate with them during graduation. MCI Institute is the vocational education division of MCI, who also operate MCI Solutions, a corporate business skills focused training provider specialising in areas of leadership, management, sales, customer service and project management. MCI maintains the highest international standards and is one of the few education providers with the ISO 9001 quality management certification. RTO code: 91088
Certificate IIICourse code: BSB30215
- Full-time internal
- Part-time Block or Day Release
- Part-time internal
12 units: 4 core; 8 elective
No minimum education
Life after Study
Contact centre operators answer customer enquiries about products and services and promote an organisation's goods and services through various channels, including telephone, SMS and email.