Certificate III in Customer Engagement
Management Consultancy International Pty Ltd
|Campus||Mid Year Intake?||Study Mode||Entry Requirements|
|Sydney||No||Full-time internal, Part-time Block or Day Release, Part-time internal||
No minimum education
This qualification is part of the Business Services Training Package. It reflects the role of individuals working in a range of complex customer service roles. Duties at this level would include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data. Individuals would work under supervision, but may have some authority to delegate.
Subjects you can Study
Core: Use multiple information systems; Work effectively in customer engagement; Develop product and service knowledge for customer engagement operation; Deliver and monitor a service to customers. Electives: Conduct customer engagement; Deploy customer service field staff; Schedule customer engagement activity; Conduct outbound customer engagement; Process credit applications; Show leadership in the workplace; Implement operational plan; plus more.
About Management Consultancy International Pty LtdEstablished in 2003, Management Consultancy International Pty Ltd is a Registered Training Organisation located in Sydney. The provider offers a range of international organisational and people development solutions, providing learning and development training, consultancy, surveys and diagnostics, and managed outsourced training in both the private and public sector. MCI delivers accredited training in business (frontline management and customer contact) and training and assessment. It offers online courses that can be done from anywhere and at a student's own pace. The provider offers a study now, pay later option through VET FEE-HELP (a loan scheme where the government pays for study and the student pays it back when they're earning money.) RTO code: 91088
Certificate IIICourse code: BSB30215
- Full-time internal
- Part-time Block or Day Release
- Part-time internal
12 units: 4 core; 8 elective
No minimum education
Life after Study
Contact centre operators answer customer enquiries about products and services and promote an organisation's goods and services through various channels, including telephone, SMS and email.