Certificate III in Customer Engagement
|Campus||Mid Year Intake?||Study Mode||Entry Requirements|
|Ipswich||No||External, Flexible Delivery||
No minimum education
This qualification is part of the Business Services Training Package. It reflects the role of individuals working in a range of complex customer service roles. Duties at this level would include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data. Individuals would work under supervision, but may have some authority to delegate.
Subjects you can Study
Core: Use multiple information systems; Work effectively in customer engagement; Develop product and service knowledge for customer engagement operation; Deliver and monitor a service to customers. Electives: Conduct customer engagement; Deploy customer service field staff; Schedule customer engagement activity; Conduct outbound customer engagement; Process credit applications; Show leadership in the workplace; Implement operational plan; plus more.
About Skills@TopEstablished in 1988, Skills@Top is a Registered Training Organisation. An arm of Top Office Personnel Pty Ltd, Skills@Top offers a range of nationally recognised business training. The provider offers students the opportunity to learn advanced computer software and business/management skills, or upgrade their current knowledge. Students may undertake training via the online training program or at the provider's training facility. Skills@Top maintains contact with local businesses with the aim of making its courses relevant to today's workplace. Training is structured to suit individual requirements. RTO code: 0653
Certificate IIICourse code: BSB30215
- Flexible Delivery
12 units: 4 core; 8 elective
No minimum education
Life after Study
Contact centre operators answer customer enquiries about products and services and promote an organisation's goods and services through various channels, including telephone, SMS and email.