Certificate III in Customer Engagement
Training, Innovation, Management and Enterprise Pty Ltd
|Campus||Mid Year Intake?||Study Mode||Entry Requirements|
No minimum education
This qualification is part of the Business Services Training Package. It reflects the role of individuals working in a range of complex customer service roles. Duties at this level would include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data. Individuals would work under supervision, but may have some authority to delegate.
Subjects you can Study
Core: Use multiple information systems; Work effectively in customer engagement; Develop product and service knowledge for customer engagement operation; Deliver and monitor a service to customers. Electives: Conduct customer engagement; Deploy customer service field staff; Schedule customer engagement activity; Conduct outbound customer engagement; Process credit applications; Show leadership in the workplace; Implement operational plan; plus more.
About Training, Innovation, Management and Enterprise Pty LtdEstablished in 2001, Training, Innovation, Management and Enterprise Pty Ltd is a Registered Training Organisation with its Head Office located in South Australia. par T.I.M.E. Pty Ltd currently has in excess of 50 programs on their scope of registration in addition to a range of specialist units and broad range of skill sets and are accredited to deliver these nationally. Corporate training is also a specialty of T.I.M.E. Pty Ltd. They believe in providing customised/targeted professional development aligned to organisational goals and objectives. A tailored corporate program can be developed to ensure that the professional development meets the needs of the business. It offers a range of products and services to support business and industry-specific organisations in their business strategies, planning, productivity and training needs. RTO code: 40058
Certificate IIICourse code: BSB30215
12 units: 4 core; 8 elective
No minimum education
Life after Study
Contact centre operators answer customer enquiries about products and services and promote an organisation's goods and services through various channels, including telephone, SMS and email.