Certificate III in Customer Engagement
Waverley Action for Youth Services Inc
|Campus||Mid Year Intake?||Study Mode||Entry Requirements|
|Bondi Junction||No||Flexible Delivery, Full-time internal, Part-time Block or Day Release, Part-time internal||
No minimum education
This qualification is part of the Business Services Training Package. It reflects the role of individuals working in a range of complex customer service roles. Duties at this level would include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data. Individuals would work under supervision, but may have some authority to delegate.
Subjects you can Study
Core: Use multiple information systems; Work effectively in customer engagement; Develop product and service knowledge for customer engagement operation; Deliver and monitor a service to customers. Electives: Conduct customer engagement; Deploy customer service field staff; Schedule customer engagement activity; Conduct outbound customer engagement; Process credit applications; Show leadership in the workplace; Implement operational plan; plus more.
About Waverley Action for Youth Services IncEstablished in 1979, Waverley Action for Youth Services Inc (WAYS) is a Registered Training Organisation trading as Ways Youth Training (WYT) based in Bondi Junction. WYT has developed programs aimed at early school leavers, and delivers the Certificate II and III in Business, Retail, Customer Contact, Hospitality and Community services (up to Certificate IV). WAYS Youth Training aims to assist students in recognising strengths, careers pathways and gaining employment. Courses can include a barista certificate and white card. WYT also offers assistance with other barriers to learning such as literacy, numeracy, health, homelessness, addictions etc with support services and referrals. RTO code: 90114
Certificate IIICourse code: BSB30215
- Flexible Delivery
- Full-time internal = 10 weeks
- Part-time Block or Day Release
- Part-time internal
12 units: 4 core; 8 elective
No minimum education
Life after Study
Contact centre operators answer customer enquiries about products and services and promote an organisation's goods and services through various channels, including telephone, SMS and email.