Certificate III in Customer Engagement
Wise Education Group
|Campus||Mid Year Intake?||Study Mode||Entry Requirements|
|Alexandria||No||External, Flexible Delivery, Part-time Block or Day Release||
No minimum education
This qualification is part of the Business Services Training Package. It reflects the role of individuals working in a range of complex customer service roles. Duties at this level would include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data. Individuals would work under supervision, but may have some authority to delegate.
Subjects you can Study
Core: Use multiple information systems; Work effectively in customer engagement; Develop product and service knowledge for customer engagement operation; Deliver and monitor a service to customers. Electives: Conduct customer engagement; Deploy customer service field staff; Schedule customer engagement activity; Conduct outbound customer engagement; Process credit applications; Show leadership in the workplace; Implement operational plan; plus more.
About Wise Education GroupEstablished in 2008, Wise Education Group is a Registered Training Organisation, offering a wide range of career courses and corporate training programs. In partnership with leading institutions, its education programs are tailored for all levels of professional learning needs, from school-leavers through to corporate executives. Its programs are taught by instructors with relevant industry knowledge and experience. Its qualifications are nationally recognised. Wise has program advisors to help students find the right course, and to also find the environment that best suits individual study and learning capacity - online, by distance, or in the classroom - to corporate and executive training, and potential career outcomes. Over the years, the provider has established many partnerships across the communal and corporate sector. It also strives to give back to the community through its community program. RTO code: 91447
Certificate IIICourse code: BSB30215
- Flexible Delivery
- Part-time Block or Day Release = 1 year
12 units: 4 core; 8 elective
No minimum education
Life after Study
Contact centre operators answer customer enquiries about products and services and promote an organisation's goods and services through various channels, including telephone, SMS and email.