Certificate IV in Customer Engagement
Ashley Institute of Training
|Campus||Mid Year Intake?||Study Mode||Entry Requirements|
|Altona North||No||Flexible Delivery||
No minimum education
This qualification is part of the Business Services Training Package. It reflects the role of individuals with excellent communication and interpersonal skills who undertake complex customer interactions, often as a team leader and with significant authority to delegate. Duties at this level are varied and may include responding to complex customer requests handling complaints, coaching staff and completing related administrative tasks.
Subjects you can Study
Core: Coordinate implementation of customer service strategies; Develop teams and individuals; Implement and monitor WHS policies, procedures and programs to meet legislative requirements. Electives: Schedule customer engagement activity; Collect, analyse and record information; Survey stakeholders to gather and record information; Run a multicentre; Organise and monitor the operation of compliance management system; Apply project quality management techniques; plus more.
About Ashley Institute of TrainingEstablished in 1968, Ash Pty Ltd trading as Ashley Institute of Training is a Registered Training Organisation and offers nationally recognised courses for a wide range of industry sectors from Aged Care, Children Services, Food/Meat Processing, Manufacturing to Transport and Logistics. Their goal is to inspire, motivate and upskill, focusing on industry skills that matter. With the financial and infrastructure backing of a large ASX listed parent company Ashley Services Group, the Institute is able to service clients and students across all major capital cities. RTO code: 20749
Certificate IVCourse code: BSB40315
- Flexible Delivery
13 units: 3 core; 10 elective
No minimum education
Life after Study
Contact centre operators answer customer enquiries about products and services and promote an organisation's goods and services through various channels, including telephone, SMS and email.