Certificate IV in Customer Engagement
Australian Academy of Sales Pty Ltd
|Campus||Mid Year Intake?||Study Mode||Entry Requirements|
|Moorabbin||No||External, Flexible Delivery, Part-time internal||
No minimum education
This qualification is part of the Business Services Training Package. It reflects the role of individuals with excellent communication and interpersonal skills who undertake complex customer interactions, often as a team leader and with significant authority to delegate. Duties at this level are varied and may include responding to complex customer requests handling complaints, coaching staff and completing related administrative tasks.
Subjects you can Study
Core: Coordinate implementation of customer service strategies; Develop teams and individuals; Implement and monitor WHS policies, procedures and programs to meet legislative requirements. Electives: Schedule customer engagement activity; Collect, analyse and record information; Survey stakeholders to gather and record information; Run a multicentre; Organise and monitor the operation of compliance management system; Apply project quality management techniques; plus more.
About Australian Academy of Sales Pty LtdAustralian Academy of Sales Pty Ltd is a Registered Training Organisation and an innovative sales education provider of vocational education and training in Australia. AAS aims to provide a quality learning experience, which will meet the needs of all students. The staff at AAS is committed to maintaining high standards for training. They are proud of the qualifications they issue and aim to continue to be recognised as a quality Registered Training Organisation. The Academy wants students to find their learning with AAS to be a rewarding experience and looks forward to receiving productive feedback to ensure products and services they provide will successfully meet student expectations. RTO code: 40547
Certificate IVCourse code: BSB40315
- Flexible Delivery = 1 year
- Part-time internal = 1 year
13 units: 3 core; 10 elective
No minimum education
Life after Study
Contact centre operators answer customer enquiries about products and services and promote an organisation's goods and services through various channels, including telephone, SMS and email.