Certificate IV in Customer Engagement
Combined Team Services
|Campus||Mid Year Intake?||Study Mode||Entry Requirements|
|South Bunbury||No||Flexible Delivery, Part-time Block or Day Release, Part-time internal||
No minimum education
This qualification is part of the Business Services Training Package. It reflects the role of individuals with excellent communication and interpersonal skills who undertake complex customer interactions, often as a team leader and with significant authority to delegate. Duties at this level are varied and may include responding to complex customer requests handling complaints, coaching staff and completing related administrative tasks.
Subjects you can Study
Core: Coordinate implementation of customer service strategies; Develop teams and individuals; Implement and monitor WHS policies, procedures and programs to meet legislative requirements. Electives: Schedule customer engagement activity; Collect, analyse and record information; Survey stakeholders to gather and record information; Run a multicentre; Organise and monitor the operation of compliance management system; Apply project quality management techniques; plus more.
About Combined Team ServicesEstablished in 2001, Combined Team Services is a Registered Training Organisation based in Bunbury, Western Australia. Combined Team Services offer a range of training solutions including nationally recognised qualifications, traineeships, short courses and customised professional development. Training is provided in Safety, Leadership & Management, Resource Processing, Quality Auditing, Customer Engagement, and Human Resources. RTO code: 50995
Certificate IVCourse code: BSB40315
- Flexible Delivery = 1 year
- Part-time Block or Day Release = 2 years
- Part-time internal = 1 year
13 units: 3 core; 10 elective
No minimum education
Life after Study
Contact centre operators answer customer enquiries about products and services and promote an organisation's goods and services through various channels, including telephone, SMS and email.