Certificate IV in Customer Engagement
Education Institute Pty Ltd
|Campus||Mid Year Intake?||Study Mode||Entry Requirements|
|Collingwood||No||Flexible Delivery, Full-time internal, Part-time Block or Day Release, Part-time internal||
No minimum education
This qualification is part of the Business Services Training Package. It reflects the role of individuals with excellent communication and interpersonal skills who undertake complex customer interactions, often as a team leader and with significant authority to delegate. Duties at this level are varied and may include responding to complex customer requests handling complaints, coaching staff and completing related administrative tasks.
Subjects you can Study
Core: Coordinate implementation of customer service strategies; Develop teams and individuals; Implement and monitor WHS policies, procedures and programs to meet legislative requirements. Electives: Schedule customer engagement activity; Collect, analyse and record information; Survey stakeholders to gather and record information; Run a multicentre; Organise and monitor the operation of compliance management system; Apply project quality management techniques; plus more.
About Education Institute Pty LtdEstablished in 2005, Education Institute Pty Ltd is a Registered Training Organisation that specialises in delivering high quality education and training to workplaces and individuals. The provider delivers nationally recognised qualifications and currently employ in excess of 30 specialised professionals, all dedicated towards assisting their clients on their journey to improvement and employment. The staff at Education Institute worked in the industry sectors that they now train for. Education Institute Pty Ltd trains across multiple industries: Business optimisation, Early childhood, Food processing, Health and community care, Manufacturing, Transport and logistics, and Warehousing operations. RTO code: 21707
Certificate IVCourse code: BSB40315
- Flexible Delivery
- Full-time internal
- Part-time Block or Day Release
- Part-time internal
13 units: 3 core; 10 elective
No minimum education
Life after Study
Contact centre operators answer customer enquiries about products and services and promote an organisation's goods and services through various channels, including telephone, SMS and email.