Certificate IV in Customer Engagement
Evocca Workplace Training
|Campus||Mid Year Intake?||Study Mode||Entry Requirements|
|Springwood||No||Full-time internal, Part-time internal||
No minimum education
This qualification is part of the Business Services Training Package. It reflects the role of individuals with excellent communication and interpersonal skills who undertake complex customer interactions, often as a team leader and with significant authority to delegate. Duties at this level are varied and may include responding to complex customer requests handling complaints, coaching staff and completing related administrative tasks.
Subjects you can Study
Core: Coordinate implementation of customer service strategies; Develop teams and individuals; Implement and monitor WHS policies, procedures and programs to meet legislative requirements. Electives: Schedule customer engagement activity; Collect, analyse and record information; Survey stakeholders to gather and record information; Run a multicentre; Organise and monitor the operation of compliance management system; Apply project quality management techniques; plus more.
About Evocca Workplace TrainingEvocca Workplace Training is a Registered Training Organisation established for nearly 20 years. They believe in a self-directed approach to learning to assist their learners gain 'experience to achieve'. Their programs are offered in flexible delivery modes through Face-to-face, Distance learning, Self-paced and a combination of all delivery modes. Evocca Workplace Training is registered to deliver qualifications nationally. For Corporate businesses and employers, they offer the opportunity of a Industry Skills Needs Analysis and Workforce Plan. RTO code: 31466
Certificate IVCourse code: BSB40315
- Full-time internal
- Part-time internal
13 units: 3 core; 10 elective
No minimum education
Life after Study
Contact centre operators answer customer enquiries about products and services and promote an organisation's goods and services through various channels, including telephone, SMS and email.