Certificate IV in Customer Engagement
Foundation Education Pty Ltd
|Campus||Mid Year Intake?||Study Mode||Entry Requirements|
No minimum education
This qualification is part of the Business Services Training Package. It reflects the role of individuals with excellent communication and interpersonal skills who undertake complex customer interactions, often as a team leader and with significant authority to delegate. Duties at this level are varied and may include responding to complex customer requests handling complaints, coaching staff and completing related administrative tasks.
Subjects you can Study
Core: Coordinate implementation of customer service strategies; Develop teams and individuals; Implement and monitor WHS policies, procedures and programs to meet legislative requirements. Electives: Schedule customer engagement activity; Collect, analyse and record information; Survey stakeholders to gather and record information; Run a multicentre; Organise and monitor the operation of compliance management system; Apply project quality management techniques; plus more.
About Foundation Education Pty LtdFoundation Education Pty Ltd is a Registered Training Organisation (RTO 22557) and has been steadily developing course offerings and building an expert team of management, administration, support and educational staff with their partner company, the Australian Institute of Personal Trainers (AIPT) (RTO 32363). They endeavour to deliver flexible training solutions tailored to suit students' needs, providing excellence in Vocational Education and Training. They provide nationally recognised training and deliver accredited online course content by qualified trainers. Face-to-face course options are also available for selected courses. Their dedicated Education Team ensures students' success is of the highest priority, providing continued support to ensure students are equipped with the knowledge and skills needed to excel in their chosen industry. With a highly interactive and captivating online portal, Foundation Education students are actively engaged with their study paths. RTO code: 22557
Certificate IVCourse code: BSB40315
- External = 1 year
13 units: 3 core; 10 elective
No minimum education
Life after Study
Contact centre operators answer customer enquiries about products and services and promote an organisation's goods and services through various channels, including telephone, SMS and email.