Certificate IV in Customer Engagement
Malka Group Pty Ltd, The
|Campus||Mid Year Intake?||Study Mode||Entry Requirements|
|Box Hill||No||Flexible Delivery, Full-time internal, Part-time internal||
No minimum education
This qualification is part of the Business Services Training Package. It reflects the role of individuals with excellent communication and interpersonal skills who undertake complex customer interactions, often as a team leader and with significant authority to delegate. Duties at this level are varied and may include responding to complex customer requests handling complaints, coaching staff and completing related administrative tasks.
Subjects you can Study
Core: Coordinate implementation of customer service strategies; Develop teams and individuals; Implement and monitor WHS policies, procedures and programs to meet legislative requirements. Electives: Schedule customer engagement activity; Collect, analyse and record information; Survey stakeholders to gather and record information; Run a multicentre; Organise and monitor the operation of compliance management system; Apply project quality management techniques; plus more.
About Malka Group Pty Ltd, TheEstablished in 2005, The Malka Group Pty Ltd (TMG) is a Registered Training Organisation, with over 15 years of experience, which designs and delivers nationally recognised training qualifications. TMG offers over 60 qualifications (at Certificate, Diploma and Advanced Diploma level) across a range of areas, including: business, management, financial services, training and assessment, retail, food processing, first aid, health support, foundation skills, hairdressing, children services, community services, information technology and aged care. Learning can be conducted at the workplace, in a classroom, or via distance. For International Students (CRICOS Accredited), TMG is able to offer the Diploma of Early Childhood Education & Care, Diploma of Accounting and Certificate IV in Accounting. TMG is an approved provider for various funding initiatives, including for VET FEE-HELP.
Provider CRICOS: 03397E RTO code: 21694
Certificate IVCourse code: BSB40315
- Flexible Delivery
- Full-time internal
- Part-time internal
13 units: 3 core; 10 elective
No minimum education
Life after Study
Contact centre operators answer customer enquiries about products and services and promote an organisation's goods and services through various channels, including telephone, SMS and email.