Certificate IV in Customer Engagement
Management Consultancy International Pty Ltd
|Campus||Mid Year Intake?||Study Mode||Entry Requirements|
|Sydney||No||Flexible Delivery, Part-time Block or Day Release, Part-time internal||
No minimum education
This qualification is part of the Business Services Training Package. It reflects the role of individuals with excellent communication and interpersonal skills who undertake complex customer interactions, often as a team leader and with significant authority to delegate. Duties at this level are varied and may include responding to complex customer requests handling complaints, coaching staff and completing related administrative tasks.
Subjects you can Study
Core: Coordinate implementation of customer service strategies; Develop teams and individuals; Implement and monitor WHS policies, procedures and programs to meet legislative requirements. Electives: Schedule customer engagement activity; Collect, analyse and record information; Survey stakeholders to gather and record information; Run a multicentre; Organise and monitor the operation of compliance management system; Apply project quality management techniques; plus more.
About Management Consultancy International Pty LtdEstablished in 2003, Management Consultancy International Pty Ltd also trading as MCI Institute is a Registered Training Organisation and an award winning diploma provider specialising in 100% online business courses. They are an approved VET FEE-HELP provider. MCI Institute is an industry leader in education technology and student support. The Institute offers students a unique, engaging and immersive learning platform. Their experienced team provides students with a full circle of support for the duration of their study and are there to celebrate with them during graduation. MCI Institute is the vocational education division of MCI, who also operate MCI Solutions, a corporate business skills focused training provider specialising in areas of leadership, management, sales, customer service and project management. MCI maintains the highest international standards and is one of the few education providers with the ISO 9001 quality management certification. RTO code: 91088
Certificate IVCourse code: BSB40315
- Flexible Delivery
- Part-time Block or Day Release
- Part-time internal
13 units: 3 core; 10 elective
No minimum education
Life after Study
Contact centre operators answer customer enquiries about products and services and promote an organisation's goods and services through various channels, including telephone, SMS and email.