Certificate IV in Customer Engagement
Management Consultancy International Pty Ltd
|Campus||Mid Year Intake?||Study Mode||Entry Requirements|
|Sydney||No||Flexible Delivery, Part-time Block or Day Release, Part-time internal||
No minimum education
This qualification is part of the Business Services Training Package. It reflects the role of individuals with excellent communication and interpersonal skills who undertake complex customer interactions, often as a team leader and with significant authority to delegate. Duties at this level are varied and may include responding to complex customer requests handling complaints, coaching staff and completing related administrative tasks.
Subjects you can Study
Core: Coordinate implementation of customer service strategies; Develop teams and individuals; Implement and monitor WHS policies, procedures and programs to meet legislative requirements. Electives: Schedule customer engagement activity; Collect, analyse and record information; Survey stakeholders to gather and record information; Run a multicentre; Organise and monitor the operation of compliance management system; Apply project quality management techniques; plus more.
About Management Consultancy International Pty LtdEstablished in 2003, Management Consultancy International Pty Ltd is a Registered Training Organisation located in Sydney. The provider offers a range of international organisational and people development solutions, providing learning and development training, consultancy, surveys and diagnostics, and managed outsourced training in both the private and public sector. MCI delivers accredited training in business (frontline management and customer contact) and training and assessment. It offers online courses that can be done from anywhere and at a student's own pace. The provider offers a study now, pay later option through VET FEE-HELP (a loan scheme where the government pays for study and the student pays it back when they're earning money.) RTO code: 91088
Certificate IVCourse code: BSB40315
- Flexible Delivery
- Part-time Block or Day Release
- Part-time internal
13 units: 3 core; 10 elective
No minimum education
Life after Study
Contact centre operators answer customer enquiries about products and services and promote an organisation's goods and services through various channels, including telephone, SMS and email.