Certificate IV in Customer Engagement
Management Edge Pty Ltd, The
|Campus||Mid Year Intake?||Study Mode||Entry Requirements|
|Ringwood||Yes||External, Flexible Delivery, Part-time Block or Day Release||
No minimum education
This qualification is part of the Business Services Training Package. It reflects the role of individuals with excellent communication and interpersonal skills who undertake complex customer interactions, often as a team leader and with significant authority to delegate. Duties at this level are varied and may include responding to complex customer requests handling complaints, coaching staff and completing related administrative tasks.
Subjects you can Study
Core: Coordinate implementation of customer service strategies; Develop teams and individuals; Implement and monitor WHS policies, procedures and programs to meet legislative requirements. Electives: Schedule customer engagement activity; Collect, analyse and record information; Survey stakeholders to gather and record information; Run a multicentre; Organise and monitor the operation of compliance management system; Apply project quality management techniques; plus more.
About Management Edge Pty Ltd, TheEstablished in 1982, The Management Edge Pty Ltd is a Registered Training Organisation. It delivers flexible fee for service and Government-assisted training programs. Courses may be undertaken via face-to-face training, RPL, competency and challenge question assessment, as well as external learning formats. Qualifications are available to domestic and international students. The Management Edge also offers support and assistance in accreditation and implementation of OHS and QA programs, management of effective HR systems and risk management strategies for senior management.
Provider CRICOS: 03210K RTO code: 3927
Certificate IVCourse code: BSB40315
- Flexible Delivery
- Part-time Block or Day Release = 2 years
13 units: 3 core; 10 elective
No minimum education
Life after Study
Contact centre operators answer customer enquiries about products and services and promote an organisation's goods and services through various channels, including telephone, SMS and email.