Certificate IV in Customer Engagement
Mentor Human Resources Pty Ltd
|Campus||Mid Year Intake?||Study Mode||Entry Requirements|
|Geelong||Yes||Flexible Delivery, Part-time Block or Day Release, Part-time internal||
No minimum education
This qualification is part of the Business Services Training Package. It reflects the role of individuals with excellent communication and interpersonal skills who undertake complex customer interactions, often as a team leader and with significant authority to delegate. Duties at this level are varied and may include responding to complex customer requests handling complaints, coaching staff and completing related administrative tasks.
Subjects you can Study
Core: Coordinate implementation of customer service strategies; Develop teams and individuals; Implement and monitor WHS policies, procedures and programs to meet legislative requirements. Electives: Schedule customer engagement activity; Collect, analyse and record information; Survey stakeholders to gather and record information; Run a multicentre; Organise and monitor the operation of compliance management system; Apply project quality management techniques; plus more.
About Mentor Human Resources Pty LtdMentor Human Resources Pty Ltd is a NVR Registered Training Organisation (RTO 21808). It assists clients to achieve business objectives through the provision of a range of services: human resources, training and development, occupational health and safety, pre-employment medicals and consulting and auditing services. The provider offers a number of accredited courses including Business, Work Health and Safety, Customer Engagement and Quality Auditing. RTO code: 21808
Certificate IVCourse code: BSB40315
- Flexible Delivery
- Part-time Block or Day Release
- Part-time internal
13 units: 3 core; 10 elective
No minimum education
Life after Study
Contact centre operators answer customer enquiries about products and services and promote an organisation's goods and services through various channels, including telephone, SMS and email.