Certificate IV in Customer Engagement
|Campus||Mid Year Intake?||Study Mode||Entry Requirements|
|Brunswick||No||Flexible Delivery, Part-time Block or Day Release||
No minimum education
This qualification is part of the Business Services Training Package. It reflects the role of individuals with excellent communication and interpersonal skills who undertake complex customer interactions, often as a team leader and with significant authority to delegate. Duties at this level are varied and may include responding to complex customer requests handling complaints, coaching staff and completing related administrative tasks.
Subjects you can Study
Core: Coordinate implementation of customer service strategies; Develop teams and individuals; Implement and monitor WHS policies, procedures and programs to meet legislative requirements. Electives: Schedule customer engagement activity; Collect, analyse and record information; Survey stakeholders to gather and record information; Run a multicentre; Organise and monitor the operation of compliance management system; Apply project quality management techniques; plus more.
About TexSkill LimitedEstablished in 1991, TexSkill Ltd is one of Australia's oldest Registered Training Organisations (RTO) and is registered with the Australian Skills Qualifications Authority (ASQA). TexSkill's scope of courses includes its original textile, clothing, footwear and manufacturing scope, but has expanded to include business courses, property services course, and transport and logistics course. Its Board consists of people skilled across various industries and experiences and provides the strategic direction, support and governance required of best practices operations. RTO code: 0156
Certificate IVCourse code: BSB40315
- Flexible Delivery
- Part-time Block or Day Release
13 units: 3 core; 10 elective
No minimum education
Life after Study
Contact centre operators answer customer enquiries about products and services and promote an organisation's goods and services through various channels, including telephone, SMS and email.