Certificate IV in Customer Engagement
Training, Innovation, Management and Enterprise Pty Ltd
|Campus||Mid Year Intake?||Study Mode||Entry Requirements|
|Mile End||No||Full-time internal, Part-time Block or Day Release, Part-time internal||
No minimum education
This qualification is part of the Business Services Training Package. It reflects the role of individuals with excellent communication and interpersonal skills who undertake complex customer interactions, often as a team leader and with significant authority to delegate. Duties at this level are varied and may include responding to complex customer requests handling complaints, coaching staff and completing related administrative tasks.
Subjects you can Study
Core: Coordinate implementation of customer service strategies; Develop teams and individuals; Implement and monitor WHS policies, procedures and programs to meet legislative requirements. Electives: Schedule customer engagement activity; Collect, analyse and record information; Survey stakeholders to gather and record information; Run a multicentre; Organise and monitor the operation of compliance management system; Apply project quality management techniques; plus more.
About Training, Innovation, Management and Enterprise Pty LtdEstablished in 2001, Training, Innovation, Management and Enterprise Pty Ltd is a Registered Training Organisation with its Head Office located in South Australia. par T.I.M.E. Pty Ltd currently has in excess of 50 programs on their scope of registration in addition to a range of specialist units and broad range of skill sets and are accredited to deliver these nationally. Corporate training is also a specialty of T.I.M.E. Pty Ltd. They believe in providing customised/targeted professional development aligned to organisational goals and objectives. A tailored corporate program can be developed to ensure that the professional development meets the needs of the business. It offers a range of products and services to support business and industry-specific organisations in their business strategies, planning, productivity and training needs. RTO code: 40058
Certificate IVCourse code: BSB40315
- Full-time internal = 1 year
- Part-time Block or Day Release = 2 years
- Part-time internal = 2 years
13 units: 3 core; 10 elective
No minimum education
Life after Study
Contact centre operators answer customer enquiries about products and services and promote an organisation's goods and services through various channels, including telephone, SMS and email.