Certificate IV in Hospitality
Access Training & Logistics Pty Ltd
|Campus||Mid Year Intake?||Study Mode||Entry Requirements|
|South Melbourne||No||Flexible Delivery, Full-time internal, Part-time Block or Day Release, Part-time internal||
No minimum education
This qualification is part of the Tourism, Travel and Hospitality Training Package. It reflects the role of skilled operators who use a broad range of hospitality service, sales or operational skills combined with supervisory skills and sound knowledge of industry operations to plan, monitor and evaluate the work of team members. They operate independently or with limited guidance from others, and use discretion to solve non-routine problems. It provides a pathway to work as a supervisor in hospitality settings such as restaurants, hotels, motels, clubs, pubs, cafes, and coffee shops. It allows for multi-skilling and for specialisation in accommodation services, food and beverage, and gaming.
Subjects you can Study
Core: Enhance customer service experiences; Manage conflict; Lead and manage people; Manage finances within a budget; Coach others in job skills; Implement and monitor WHS practices; plus more. Electives: Use hygienic practices for hospitality service; Use hygienic practices for food safety; Respond to a customer in crisis; Address protocol requirements; Develop and use complex spreadsheets; Clean and tidy bar areas; Attend casino gaming machines; Roster staff; Purchase goods; Plan catering for events or functions; plus more.
About Access Training & Logistics Pty LtdEstablished in 2003, Access Training & Logistics Pty Ltd is a Registered Training Organisation specialising in workplace training in retail and hospitality, and also customer service. The provider services national employers by training on-the-job, allowing students to learn in their normal working environment. Training is delivered to a range of clients such as major retail outlets, international airlines, hotel chains, retail clothing stores, fresh food chains, supermarket groups and small businesses with office staff. RTO code: 21318
Certificate IVCourse code: SIT40416
- Flexible Delivery
- Full-time internal
- Part-time Block or Day Release
- Part-time internal
21 units: 9 core; 12 elective
No minimum education
Diploma of Hospitality; or Diploma qualifications in any service industry field.
This qualification is suitable for an apprenticeship pathway.
Life after Study
Bar attendants prepare and mix drinks, serving customers in hotels, bars, cafes, restaurants, clubs and other licensed entertainment venues.
Baristas prepare and serve espresso coffee and other hot beverages to patrons in restaurants, cafes, coffee shops and dining establishments.
Gaming workers provide gamblers with gaming services in casinos and other gambling establishments.
Hotel and motel front office attendants look after the needs of guests on arrival and during their stay in a hotel or motel.
Porters carry luggage for guests in hotels and motels, and for passengers in transport terminals. They also show guests to their rooms, berths or cabins, and provide other guest services.
Room attendants clean and maintain rooms in hotels, motels and other places of accommodation.