Certificate IV in Telephone Counselling Skills (12)
Australian College of Community Services Ltd
|Campus||Mid Year Intake?||Study Mode||Entry Requirements|
No minimum education
This qualification is part of the Community Services Training Package. It applies to workers who provide support to individuals, offering them first point of contact in a crisis situation and referral to a broad range of services. At this level workers provide short-term direct phone contact with clients in a crisis situation, during which time they establish a helping relationship to define the crisis and provide referral information where appropriate. They are also responsible for more complex telephone counselling situations including risk of suicide.
Subjects you can Study
Core: Use targeted communication skills to build relationships; Follow policies, procedures and programs of the organisation; Participate effectively in the work environment; Deliver a service consistent with the organisation's mission and values; Provide client-centred telephone counselling; Provide telephone counselling in crisis situations; Provide competent suicide intervention in a telephone counselling context; Contribute to WHS processes. Electives: Prepare for alcohol and other drugs work; Respond holistically to client issues and refer appropriately; plus more.
About Australian College of Community Services LtdEstablished in 2005, The Australian College of Community Services Ltd is a Registered Training Organisation which provides training in the areas of health and community service. The focus is on practical skills, specialist communication and community issues that affect people with experience of mental Illness and emotional trauma. RTO code: 31138
Certificate IVCourse code: CHC42212
- Full-time internal
12 units: 8 core; 4 elective
No minimum education
The following two units or units with equivalent competency outcomes are required for work at this level in telephone counselling: Process and maintain workplace information; Work within the administration protocols of the organisation. All workers undertaking counselling work need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification.