Diploma of Customer Engagement
Australian Industry Group Training Services
|Campus||Mid Year Intake?||Study Mode||Entry Requirements|
|Melbourne||No||Part-time Block or Day Release||
No minimum education
This qualification is part of the Business Services Training Package. It reflects the role of individuals with various job titles including contact centre managers, quality assurance officers, analysts, schedulers and customer contact managers. Individuals in these roles would possess sound relationship management skills and be well-equipped to support a team. They would typically manage complex multi-channel customer interactions including training others and promoting continuous process improvements within an organisation.
Subjects you can Study
Core: Integrate customer contact operations in the organisation; Develop a workplace learning environment; Facilitate continuous improvement Electives: Initiate a quality audit; Develop business continuity strategy; Establish a multicentre; Manage data interrogation; Schedule customer engagement activity; Identify and interpret compliance requirements; Research compliance requirements and issues; Configure and optimise customer contact technology; plus more.
About Australian Industry Group Training ServicesEstablished in 1999, Australian Industry Group Training Services is a Registered Training Organisation and part of the Australian Industry Group. AIGTS offers training in the areas of engineering, manufacturing, management, business, administration, customer contact, retail, warehousing, transport and process manufacturing. The provider delivers training in regional areas such as Ballarat, Bendigo, Morwell, Shepparton, Albury Wodonga as well as all major cities. A job placement service into apprenticeships and traineeships is also available through a Group Training Scheme at the AiGroup Training Services. Apprenticeship and Traineeships positions are available in the fields of engineering, electrical, administration, mechanical, call centre and retail operations. Training and assessment is conducted on site or online. RTO code: 3541
DiplomaCourse code: BSB50315
- Part-time Block or Day Release
10 units: 3 core; 7 elective
No minimum education