Diploma of Customer Engagement
Global Training Institute Pty Ltd
|Campus||Mid Year Intake?||Study Mode||Entry Requirements|
|Palmwoods||Yes||External, Flexible Delivery||
No minimum education
This qualification is part of the Business Services Training Package. It reflects the role of individuals with various job titles including contact centre managers, quality assurance officers, analysts, schedulers and customer contact managers. Individuals in these roles would possess sound relationship management skills and be well-equipped to support a team. They would typically manage complex multi-channel customer interactions including training others and promoting continuous process improvements within an organisation.
Subjects you can Study
Core: Integrate customer contact operations in the organisation; Develop a workplace learning environment; Facilitate continuous improvement Electives: Initiate a quality audit; Develop business continuity strategy; Establish a multicentre; Manage data interrogation; Schedule customer engagement activity; Identify and interpret compliance requirements; Research compliance requirements and issues; Configure and optimise customer contact technology; plus more.
About Global Training Institute Pty LtdEstablished in 2004, Global Training Institute (RTO No 31192) is a Registered Training Organisation. Students from throughout Australia and overseas have completed their Diploma level qualifications online with us over the past 10 years. Students will be supported during the completion Coach and Tutor. Students can design their course around work and family commitments due to access 24/7, flexible training, support, work-based assessments, no exams and resources. Organisations like the Australian Federal Police, Liverpool City Council and Fulton Hogan have chosen to train their people with Global Training Institute. With VET FEE-HELP and a 100% Risk Free Guarantee, choosing to complete a qualification with Global Training Institute will be a great decision for your Career Advancement. RTO code: 31192
DiplomaCourse code: BSB50315
- External = 1 year
- Flexible Delivery = 1 year
10 units: 3 core; 7 elective
No minimum education