Diploma of Customer Engagement
Wise Education Group
|Campus||Mid Year Intake?||Study Mode||Entry Requirements|
|Alexandria||No||External, Flexible Delivery, Full-time internal, Part-time Block or Day Release, Part-time internal, Weekend||
No minimum education
This qualification is part of the Business Services Training Package. It reflects the role of individuals with various job titles including contact centre managers, quality assurance officers, analysts, schedulers and customer contact managers. Individuals in these roles would possess sound relationship management skills and be well-equipped to support a team. They would typically manage complex multi-channel customer interactions including training others and promoting continuous process improvements within an organisation.
Subjects you can Study
Core: Integrate customer contact operations in the organisation; Develop a workplace learning environment; Facilitate continuous improvement Electives: Initiate a quality audit; Develop business continuity strategy; Establish a multicentre; Manage data interrogation; Schedule customer engagement activity; Identify and interpret compliance requirements; Research compliance requirements and issues; Configure and optimise customer contact technology; plus more.
About Wise Education GroupEstablished in 2008, Wise Education Group is a Registered Training Organisation, offering a wide range of career courses and corporate training programs. In partnership with leading institutions, its education programs are tailored for all levels of professional learning needs, from school-leavers through to corporate executives. Its programs are taught by instructors with relevant industry knowledge and experience. Its qualifications are nationally recognised. Wise has program advisors to help students find the right course, and to also find the environment that best suits individual study and learning capacity - online, by distance, or in the classroom - to corporate and executive training, and potential career outcomes. Over the years, the provider has established many partnerships across the communal and corporate sector. It also strives to give back to the community through its community program. RTO code: 91447
DiplomaCourse code: BSB50315
- Flexible Delivery
- Full-time internal
- Part-time Block or Day Release
- Part-time internal
10 units: 3 core; 7 elective
No minimum education