Provide Client-centred Telephone Counselling (CHC Unit)
Lifeline Australia Ltd
|Campus||Mid Year Intake?||Study Mode||Entry Requirements|
No minimum education
This unit is part of the Community Services Training Package. It describes the part of the suite of skills and attributes required to provide a telephone counselling service within the context of a client-centred approach.
Subjects you can Study
Apply the organisation's telephone counselling processes; Display qualities that help to develop an effective, safe and trusting relationship with the caller; Apply skills which assist the counselling process; Address personal factors likely to impact on the counselling