Bank officers (including building society and credit union officers) receive and pay out money and assist customers with loans, foreign currency exchange and investments.
Duties & Tasks
Bank officers may perform the following tasks:identify customer needs and refer customers to appropriate banking services and specialists
accept money or cheques deposited by customers, verify records and receipts, and credit customers' accounts
pay money to customers according to advice slips, cheques or negotiable documents, and debit customers' accounts
assess the viability and credit risk of business and consumer loan proposals
conduct foreign currency transactions for overseas travellers
provide change and cash cheques
balance cash and advise supervisors of cash position or discrepancies
answer customer enquiries
open and close accounts for customers.
Most bank employees work in a branch network where customers are mainly individuals and local businesses. Bank officers can request transfers to work in other branches and departments.
good communication and interpersonal skills
able to make calculations quickly and accurately
good organisation skills
willing to transfer to other branches if required.