Car rental officers collect and deliver cars to customers; deal with rental enquiries, bookings and telephone calls; and carry out clerical work.
Duties & Tasks
Car rental officers may perform the following tasks:receive enquiries from the public either in person or by telephone, take bookings and inform customers of the rental rates chargedbook customers by entering details such as the type of car, rental period and planned journey into a computer or onto the appropriate formcheck customers' identification and drivers licences, draw up rental contracts and process payments using a computer systemarrange for cars to be ready for customers at the rental office or delivered to their hotels or places of businessexplain the controls of the rental cars to customers and provide them with directions and tourist information when necessarycheck returned cars to log kilometres travelled and for any damage, enter details into a computer and present final accounts to customersreceive payment and return customers' prepaymentsnote any car problems encountered by customers and follow up with appropriate actionprocess overdue vehicles and collect additional paymentarrange for cars to be cleaned and refueled, ready for the next customercollate all transactions into a daily report and balance the cash and till.
Car rental officers are usually required to work shifts, including weekends, and especially at airports. At peak times, they are required to work quickly and efficiently under stressful conditions. They have a considerable amount of contact with the public. Uniforms are often provided.
- strong customer focus good communication skills able to work within a team able to work under pressure and with minimal supervision good organisational skills able to demonstrate initiative, good judgment and problem-solving skills.