Car rental officers collect and deliver cars to customers; deal with rental enquiries, bookings and telephone calls; and carry out clerical work.
Duties & Tasks
Car rental officers may perform the following tasks:receive enquiries from the public either in person or by telephone, take bookings and inform customers of the rental rates charged
book customers by entering details such as the type of car, rental period and planned journey into a computer or onto the appropriate form
check customers' identification and drivers licences, draw up rental contracts and process payments using a computer system
arrange for cars to be ready for customers at the rental office or delivered to their hotels or places of business
explain the controls of the rental cars to customers and provide them with directions and tourist information when necessary
check returned cars to log kilometres travelled and for any damage, enter details into a computer and present final accounts to customers
receive payment and return customers' prepayments
note any car problems encountered by customers and follow up with appropriate action
process overdue vehicles and collect additional payment
arrange for cars to be cleaned and refueled, ready for the next customer
collate all transactions into a daily report and balance the cash and till.
Car rental officers are usually required to work shifts, including weekends, and especially at airports. At peak times, they are required to work quickly and efficiently under stressful conditions. They have a considerable amount of contact with the public. Uniforms are often provided.
strong customer focus
good communication skills
able to work within a team
able to work under pressure and with minimal supervision
good organisational skills
able to demonstrate initiative, good judgment and problem-solving skills.