How to become a Community Services Case Manager

Community services case managers assist members of the public in accessing government and community services that best suit their needs by directing them to and helping to provide these services.

Personal requirements of a Community Services Case Manager

  • Able to relate to and liaise with a diverse range of service providers in related community and government organisations
  • able to communicate and deal empathically with members of the community from diverse social and cultural backgrounds
  • have well developed written and oral communication skills, including the capacity to negotiate and resolve conflicts
  • able to interpret social policy and legislation and communicate these in understandable terms.

Duties & Tasks of a Community Services Case Manager

Community services case managers may perform the following tasks:

  • act as a point of contact between clients and community or government services
  • conduct individual or family case interviews to identify clients' circumstances and requirements
  • write case reports and make recommendations on the most appropriate services available for clients
  • assist in the provision of such services or refer clients to other community organisations that may be able to provide more appropriate services.

Working conditions for a Community Services Case Manager

Community services case managers generally work indoors and in an office environment but may also need to travel to liaise with clients and service providers in the course of their work.

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