Porters carry luggage for guests in hotels and motels, and for passengers in transport terminals. They also show guests to their rooms, berths or cabins, and provide other guest services.
Duties & Tasks
Porters may perform the following tasks:take baggage, tag it and give identification slips to guests or passengers
load or unload luggage and take it to the receiving area
carry luggage and show incoming guests to rooms
explain details of hotel room services and facilities to guests as they arrive
provide maps and organise taxis and transportation for guests
carry the luggage of departing guests to cars, buses or taxis
talk with transport carriers to make travel arrangements and retrieve lost luggage
page guests and run errands
park and retrieve guest vehicles
maintain cleanliness and appearance of the front of house area.
Porters generally work shifts and have a high level of contact with the public, often working with large tour groups. Employers usually provide uniforms and some employers will provide meals to on-duty staff.
enjoy working with people
neat personal appearance
alert and perceptive
good interpersonal skills
able to cope with the physical demands of the job
able to communicate effectively in English
good knowledge of the local area.