Porters carry luggage for guests in hotels and motels, and for passengers in transport terminals. They also show guests to their rooms, berths or cabins, and provide other guest services.
Duties & Tasks
Porters may perform the following tasks:take baggage, tag it and give identification slips to guests or passengersload or unload luggage and take it to the receiving areacarry luggage and show incoming guests to roomsexplain details of hotel room services and facilities to guests as they arriveprovide maps and organise taxis and transportation for guestscarry the luggage of departing guests to cars, buses or taxistalk with transport carriers to make travel arrangements and retrieve lost luggagepage guests and run errandspark and retrieve guest vehiclesmaintain cleanliness and appearance of the front of house area.
Porters generally work shifts and have a high level of contact with the public, often working with large tour groups. Employers usually provide uniforms and some employers will provide meals to on-duty staff.
- enjoy working with people neat personal appearance alert and perceptive good interpersonal skills able to cope with the physical demands of the job able to communicate effectively in English good knowledge of the local area.