How to become a Gaming Worker

Gaming workers provide gamblers with gaming services in casinos and other gambling establishments.

Personal requirements of a Gaming Worker

  • Mature and confident
  • High level of integrity
  • Able to make calculations quickly and accurately
  • Neat personal appearance
  • Good communication skills and friendly personality
  • Able to work under pressure and deal with difficult customers
  • Able to concentrate for long periods of time without distraction
  • Good with hands
  • At least 18 years of age

Education & Training for a Gaming Worker

You can work as a gaming worker without formal qualifications, but employers usually require Year 10. You will probably get some informal training on the job. Entry to this occupation may be improved if you have qualifications. You may like to consider a VET qualification in hospitality. As subjects and prerequisites can vary between institutions, you should contact your chosen institution for further information. You can also become a gaming worker through a traineeship in Hospitality. Entry requirements may vary, but employers generally require Year 10. For more details, see Section 2. Ask your career adviser about the possibility of starting some of this training in school.

Duties & Tasks of a Gaming Worker

Gaming workers may perform the following tasks:

  • monitor cash given to cashiers and transactions of gaming tokens (called chips)
  • look out for possible incidents and settle disputes arising at gaming tables
  • deal games in accordance with casino rules, policies and procedures
  • advise patrons about the rules and etiquette of games
  • check gaming equipment and ensure it is in good condition
  • report any missing or damaged equipment.

Working conditions for a Gaming Worker

Gaming workers are required to work shifts, including nights, weekends and public holidays. They may have to stand for long periods of time. Uniforms may be provided.

Employment Opportunities for a Gaming Worker

Casinos run their own training courses when new croupiers are required. Trainee croupiers are instructed in gaming rules and basic chipping and shuffling skills. Competition for positions is strong.

Specialisations:


Croupier

A croupier shuffles and deals cards, spins roulette or money wheels and mini dice cages, and explains and interprets the rules of games to customers. Croupiers announce and pay winning bets and collect losing bets, and sell gaming tokens at the gaming tables to customers.


Gaming Inspector (Casino)

A gaming inspector (casino) supervises gaming table activities and staff.


Gaming Inspector (Government)

A gaming inspector (government) reports incidents of illegal activity by casino employees or patrons and attends court to give evidence where necessary. Government gaming inspectors check the financial statistics and taxation requirements of the casino and conduct pre-licensing inspections and regular checks on hotels and clubs.


Gaming Machine Worker

A gaming machine worker operates and maintains the various gaming machines in the casino. They may also call and verify the results of Keno draws.

Additional Information
A special licence is required in most states and territories. This includes a National Police Check, credit references and fingerprinting. You must also complete a Responsible Service of Gaming training course, which may either be incorporated into staff training or completed separately.
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