How to become a Hotel or Motel Manager

Hotel and motel managers plan, supervise and control the operations of a hotel or motel.

Personal requirements of a Hotel or Motel Manager

  • enjoy working with people
  • friendly, helpful and patient
  • able to assist guests with a limited understanding of English
  • good communication and organisational skills
  • able to record information accurately
  • able to work as part of a team
  • able to project a professional manner at all times
  • good interpersonal skills

Duties & Tasks of a Hotel or Motel Manager

Hotel and motel managers:

  • plan, direct and coordinate accounting, food and beverage services, guest services, maintenance, staff development, and sales and marketing
  • allocate tasks and priorities, coordinate resources, and develop business plans and marketing strategies
  • manage building costs, rents, maintenance, lighting, power, heating, air conditioning, floorings and furniture
  • control capital and operational expenditure
  • prepare reports for senior management
  • make sure government health, occupational safety and licensing regulations are followed
  • carry out marketing and sales activities for rooms, conventions, banquets and conferences
  • supervise arrangement and re-arrangement of furnishings
  • manage the security of the hotel/motel and its staff
  • publicise the hotel/motel through public relations activities in the local business community.

Working conditions for a Hotel or Motel Manager

Hotel and motel managers often work evenings, weekends and public holidays. Whether in a small country motel or an international standard hotel, most managers are very 'hands on'. They have a high level of contact with the public and may have to deal with difficult guests and be on call when problems arise.

Specialisations:


Club Manager

A club manager runs a licensed club providing food, drink, entertainment, sporting and other amenities for members. Hotel and motel managers often work evenings, weekends and public holidays. Whether in a small country motel or an international standard hotel, most managers are very 'hands on'. They have a high level of contact with the public and may have to deal with difficult guests and be on call when problems arise.

Avg. weekly wage:

$2,068

Future growth:

Stable

Employment by state:

NSW 32.4%

NT 0%

QLD 22.5%

SA 10.6%

TAS 1.2%

VIC 21.4%

WA 10.8%

ACT 1.2%

Hours worked:

44

Unemployment:

Lower unemployment

Gender split:

Male 30%

Female 70%

Education level:

Highest qualification is secondary school: 14.1%

Highest qualification is a Certificate 3 or 4: 18.5%

Highest qualification is a Diploma or Advanced Diploma: 29%

Highest qualification is a Bachelor degree: 14.5%

Highest qualification is a Postgraduate Diploma or Graduate Certificate: 6.6%

Age brackets:

15-19 - 0.1%

20-24 - 6.1%

25-34 - 26.8%

35-44 - 22.6%

45-54 - 19.5%

55-59 - 8.2%

60-64 - 7.1%

65 and Over - 9.5%

*The data above is sourced from the Department of Employment’s Job Outlook website.

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