Hotel and motel managers plan, supervise and control the operations of a hotel or motel.
Duties & Tasks
Hotel and motel managers may perform the following tasks:plan, direct and coordinate accounting, food and beverage services, guest services, maintenance, staff development, and sales and marketing
allocate tasks and priorities, coordinate resources, and develop business plans and marketing strategies
manage building costs, rents, maintenance, lighting, power, heating, air conditioning, floorings and furniture
control capital and operational expenditure
prepare reports for senior management
make sure government health, occupational safety and licensing regulations are followed
carry out marketing and sales activities for rooms, conventions, banquets and conferences
supervise arrangement and re-arrangement of furnishings
manage the security of the hotel/motel and its staff
publicise the hotel/motel through public relations activities in the local business community.
Hotel and motel managers often work evenings, weekends and public holidays. Whether in a small country motel or an international standard hotel, most managers are very 'hands on'. They have a high level of contact with the public and may have to deal with difficult guests and be on call when problems arise.
enjoy working with people
friendly, helpful and patient
able to assist guests with a limited understanding of English
good communication and organisational skills
able to record information accurately
able to work as part of a team
able to project a professional manner at all times
good interpersonal skills