How to become a Hotel Service Supervisor

Hotel service supervisors coordinate and supervise the activities of hotel service workers, including housekeeping and cleaning staff, luggage porters and doorpersons.

Personal requirements of a Hotel Service Supervisor

  • Interested in working with people
  • friendly, helpful and patient
  • able to assist guests with a limited understanding of English
  • good communication and interpersonal skills
  • good organisational skills
  • good problem-solving skills
  • good leadership skills
  • able to record information accurately
  • able to prioritise tasks and adapt to changing work demands
  • able to work as part of a team
  • able to project a professional manner at all times
  • able to stay calm in difficult situations.

Duties & Tasks of a Hotel Service Supervisor

Hotel service supervisors may perform the following tasks:

  • determine work requirements and allocate duties to housekeepers, luggage porters and doorpersons
  • talk to managers to coordinate activities with other organisational units
  • maintain attendance records and rosters
  • explain and enforce safety regulations
  • oversee the work of the service unit and suggest improvements and changes
  • oversee the provision of guest service standards to established policy and industry standards
  • talk to workers to resolve problems
  • perform front office and reception duties, which may involve accepting cash payments, processing EFTPOS and credit card transactions, reconciling the day's takings and generating reports
  • perform the tasks of a housekeeper, luggage porter or doorperson when necessary
  • perform basic maintenance tasks, such as changing light bulbs in hotel rooms.

Working conditions for a Hotel Service Supervisor

Hotel service supervisors often work evenings, including weekends and public holidays. They may spend long periods on their feet. In a small or medium-sized hotel, the hotel service supervisor may work mostly behind the scenes. In an international-standard hotel, front-of-house work is possible and may involve a high level of contact with the public and tending to difficult guests. They may have to be 'on call' should major problems arise. Uniforms may be supplied by employers.

Avg. weekly wage:


Future growth:


Employment by state:

ACT 1.9%

NSW 30.6%

NT 2.4%

QLD 23.7%

SA 5.6%

TAS 2.5%

VIC 22.5%

WA 10.7%

Hours worked:



Lower unemployment

Gender split:

Male 38%

Female 62%

Education level:

Highest qualification is secondary school: 25.2%

Highest qualification is a Certificate 3 or 4: 15.6%

Highest qualification is a Diploma or Advanced Diploma: 17.4%

Highest qualification is a Bachelor degree: 20.5%

Highest qualification is a Postgraduate Diploma or Graduate Certificate: 6%

Age brackets:

15-19 - 0.1%

20-24 - 6.1%

25-34 - 26.8%

35-44 - 22.6%

45-54 - 19.5%

55-59 - 8.2%

60-64 - 7.1%

65 and Over - 9.5%

*The data above is sourced from the Department of Employment’s Job Outlook website.

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