How to become a Receptionist

Receptionists act as the first point of contact in an organisation, greeting people and attending to enquiries made by phone or in person.

Personal requirements of a Receptionist

  • Good communication skills
  • Able to work neatly and accurately
  • Good organisational skills
  • Able to work without supervision
  • Good presentation and a pleasant manner

Education & Training for a Receptionist

You can work as a receptionist without formal qualifications. You will probably get some informal training on the job. Entry to this occupation may be improved if you have qualifications and you may like to consider a VET course. Additional training may be required for work in some fields, such as medicine and hospitality. As subjects and prerequisites can vary between institutions, you should contact your chosen institution for further information. You can also become a receptionist through a traineeship. Entry requirements may vary, but employers generally require Year 10. For further details, visit

Avg. weekly wage:


Future growth:

slight growth

Employment by state:

ACT 1.5%

NSW 31.1%

NT 0.9%

QLD 20.4%

SA 7%

TAS 2.2%

VIC 23.9%

WA 13%

Hours worked:




Gender split:

Male 4.9%

Female 95.1%

Education level:

Not completed Year 10: 2.6%

Not completed Year 12: 24.7%

Highest qualification is secondary school: 27.5%

Highest qualification is a Certificate 3 or 4: 18.5%

Highest qualification is a Diploma or Advanced Diploma: 12.2%

Highest qualification is a Bachelor degree: 12.8%

Highest qualification is a Postgraduate Diploma or Graduate Certificate: 1.7%

Age bracket:

Below 35 years: 43.6%

Above 35 years: 56.2%

*The data above is sourced from the Department of Employment’s Job Outlook website.

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