Receptionists act as the first point of contact in an organisation, greeting people and attending to enquiries made by phone or in person.
Duties & Tasks
Receptionists may perform the following tasks:greet visitors and telephone callers and find out the nature of their enquiryoperate telephone switchboards and consoles to connect, hold, transfer and disconnect telephone callsprovide information to assist clients or refer them to appropriate contacts, either in the organisation or elsewherearrange appointments for callers or for people working in the organisation and keep records of thesecarry out word processing, filing, mail-outs, bookkeeping and banking as requiredsend out accounts, receive payments and order stationery and office suppliesopen and deal with incoming mail, and organise outgoing mail and postageif working in hotels or motels, make reservations, check guests into and out of the hotel, give information about facilities available and advise visitors about places of interestif working in medical clinics, hair and beauty salons or similar places, organise appointments, deal with changes in schedules, present accounts after treatment and handle moneyif working in sales areas, assist with the promotion of products and give prices and details to customers.
Although the range of tasks varies depending on the place of work, the clerical skills involved are similar. Most positions require keyboard and computer skills.par Receptionists are expected to be able to present an appropriate image for the organisation and deal competently with the people and problems they encounter. In some areas, such as the hospitality industry, they may be required to work outside normal hours, including weekends and evenings.
- good communication skills able to work neatly and accurately good organisational skills able to work without supervision good presentation and a pleasant manner.