How to become a Receptionist

Receptionists act as the first point of contact in an organisation, greeting people and attending to enquiries made by phone or in person.

Personal requirements of a Receptionist

  • Good communication skills
  • Able to work neatly and accurately
  • Good organisational skills
  • Able to work without supervision
  • Good presentation and a pleasant manner

Education & Training for a Receptionist

You can work as a receptionist without formal qualifications. You will probably get some informal training on the job. Entry to this occupation may be improved if you have qualifications. You may like to consider a VET qualification in business, business administration or a related field. Additional training may be required for work in some fields, such as medicine and hospitality. As subjects and prerequisites can vary between institutions, you should contact your chosen institution for further information. You can also become a receptionist through a traineeship in Business or Business Administration. Entry requirements may vary, but employers generally require Year 10. For more details, see Section 2. Ask your career adviser about the possibility of starting some of this training in school.

Duties & Tasks of a Receptionist

Receptionists may perform the following tasks:

  • greet visitors and telephone callers and find out the nature of their enquiry
  • operate telephone switchboards and consoles to connect, hold, transfer and disconnect telephone calls
  • provide information to assist clients or refer them to appropriate contacts, either in the organisation or elsewhere
  • arrange appointments for callers or for people working in the organisation and keep records of these
  • carry out word processing, filing, mail-outs, bookkeeping and banking as required
  • send out accounts, receive payments and order stationery and office supplies
  • open and deal with incoming mail, and organise outgoing mail and postage
  • if working in hotels or motels, make reservations, check guests into and out of the hotel, give information about facilities available and advise visitors about places of interest
  • if working in medical clinics, hair and beauty salons or similar places, organise appointments, deal with changes in schedules, present accounts after treatment and handle money
  • if working in sales areas, assist with the promotion of products and give prices and details to customers.

Working conditions for a Receptionist

Although the range of tasks varies depending on the place of work, the clerical skills involved are similar. Most positions require keyboard and computer skills. Receptionists are expected to be able to present an appropriate image for the organisation and deal competently with the people and problems they encounter. In some areas, such as the hospitality industry, they may be required to work outside normal hours, including weekends and evenings.

Employment Opportunities for a Receptionist

Receptionists may work in a variety of organisations, such as medical centres, law and accounting firms, retail and wholesale firms, factories, travel agencies, hotels and motels, hospitals, schools and in professional offices. Experience in a variety of clerical duties may be needed for advancement into other areas of administration. These areas include accounts, data processing, word processing, office administration and secretarial work.

Specialisations:


Medical Receptionist

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