How to become a Room Attendant

Room attendants clean and maintain rooms in hotels, motels and other places of accommodation.

Personal requirements of a Room Attendant

  • Enjoy practical work
  • Neat personal appearance
  • Good personal hygiene
  • Honest and reliable
  • Able to cope with the physical demands of the job
  • Able to stay calm in difficult situations

Education & Training for a Room Attendant

You can work as a room attendant without formal qualifications. You will probably get some informal training on the job. You can also become a room attendant through a traineeship in Cleaning Operations, Holiday Parks and Resorts or Hospitality. Entry requirements may vary, but employers generally require Year 10. For more details, see Section 2. Ask your career adviser about the possibility of starting some of this training in school.

Duties & Tasks of a Room Attendant

Room attendants may perform the following tasks:

  • check that rooms have been vacated before cleaning
  • make beds daily and change bed linen
  • vacuum carpets, floors and upholstery
  • clean bathrooms and supply with fresh towels and toiletries
  • check and restock tea, coffee, sugar, milk and mini bar supplies
  • make sure that televisions, radios, lights and air conditioning equipment are working
  • report to a supervisor if articles are left behind by guests, if there is damage to rooms or if any items appear to have been stolen
  • take laundry and dry cleaning orders from guests.

Working conditions for a Room Attendant

Working conditions and hours vary greatly, depending on where room attendants work. The work is not usually physically demanding, but lifting, carrying and bending are involved.

Employment Opportunities for a Room Attendant

Room attendants are employed by individual hotels, motels or guest houses, or by companies that operate a chain of establishments. Most room attendants work in capital cities and surrounding suburbs or in country centres where there are tourist resorts. Demand for room attendants depends on growth in the tourism and travel industries. As turnover is relatively high, there is generally a constant demand to replace those leaving the job. With experience, and sometimes further training, it is possible to progress to supervisory levels and to the position of executive housekeeper.

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