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Sales Assistant

Sales assistants sell goods to customers in retail and wholesale establishments.

Duties & Tasks
Sales assistants may perform the following tasks:
  • advise customers on the location, selection, price, delivery, use and care of goods available from the store, with the aim of encouraging them to buy and to return to buy in the future
  • operate cash registers and accept payment, or prepare finance arrangements (invoices and contracts, for example)
  • take special orders for items not currently in stock, or not normally stocked, and notify customers when the items have arrived
  • package goods for customers and arrange delivery
  • price, stack and display items for sale and keep the store tidy and attractive
  • be aware of health, safety and welfare issues and practices
  • participate in stocktaking (counting and describing the goods in stock)
  • arrange for the repair of damaged goods or advise on necessary repairs
  • order items.
  • Working conditions
    Some sales assistants work on a commission basis, which means that they are paid for each product, or number of products, that they sell. Sales assistants are on their feet most of the day attending to customers, finalising sales and tidying display units. They may work long hours and be required to work at night and on weekends. Managers establish a roster to determine work hours for staff. In most workplaces you will need to use computer systems for sales or payment processing.
    Personal requirements
  • enjoy working with people
  • a helpful, courteous manner
  • neat personal appearance
  • good communication skills
  • able to deal accurately with money
  • motivation and drive
  • no skin disorders if working with food
  • good problem-solving skills
  • willing to work as part of a team.
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