Transport services officers assist the public in their use of passenger transport services, maintain orderly conduct of passengers, patrol public transport to ensure safety and security on transport networks, and inspect tickets.
Personal requirements of a Transport Services Officer
- good communication skills
- able to take initiative
- able to stay calm in difficult situations
- mature and able to deal politely with the public
- physical capacity to cope with patrolling and intervening in potentially violent situations.
Duties & Tasks of a Transport Services Officer
Transport services officers may perform the following tasks:
- travel on trains, buses, trams and ferries, and attend stations to ensure that customer service and safety standards are met and vandalism is prevented
- participate in mobile patrols and attend to emergency operational and security requirements
- monitor passenger behaviour and take appropriate action
- provide travel information to passengers
- deal with or refer customer complaints
- provide physical assistance to passengers with disability
- conduct ticket inspections to ensure payment of fares and issue infringement notices as necessary
- carry out any other duties as required (such as submission of damage reports).
Working conditions for a Transport Services Officer
Shiftwork, weekend work, additional shifts during peak periods and travel are common in this occupation.