Transport services officers assist the public in their use of passenger transport services, maintain orderly conduct of passengers, patrol public transport to ensure safety and security on transport networks, and inspect tickets.
Duties & Tasks
Transport services officers may perform the following tasks:travel on trains, buses, trams and ferries, and attend stations to ensure that customer service and safety standards are met and vandalism is prevented
participate in mobile patrols and attend to emergency operational and security requirements
monitor passenger behaviour and take appropriate action
provide travel information to passengers
deal with or refer customer complaints
provide physical assistance to passengers with disability
conduct ticket inspections to ensure payment of fares and issue infringement notices as necessary
carry out any other duties as required (such as submission of damage reports).
Shiftwork, weekend work, additional shifts during peak periods and travel are common in this occupation.
good communication skills
able to take initiative
able to stay calm in difficult situations
mature and able to deal politely with the public
physical capacity to cope with patrolling and intervening in potentially violent situations.