Travel consultants provide information, advice and booking services for people wishing to travel.
Duties & Tasks
Travel consultants may perform the following tasks:provide literature and information to clients concerning local, interstate and international tours, travel routes, accommodation, local customs, fares, and travel regulations
discuss client requirements and advise on suitable options
plan, prepare and cost itineraries (travel plans) for clients
make travel, accommodation and related bookings
confirm bookings and notify clients of luggage limits and insurance, medical, passport, visa and currency requirements
issue tickets for travel, accommodation vouchers and all relevant documentation
collect payments and maintain records of transactions
assist with changes to travel arrangements and bookings where required.
Ongoing learning is important to those working in the industry. Most travel consultants work on a commission basis. They work long hours including weekends, often working 10-hour days. Travel consultants may also work in call centres.
good communication skills
strong customer focus
good organisational skills
strong computer and written skills
able to work as part of a team
high level of personal presentation
able to work under pressure
enjoy working with people
strong sales focus.