How to become a Travel Consultant

Travel consultants provide information, advice and booking services for people wishing to travel.

Personal requirements of a Travel Consultant

  • Good communication skills
  • Strong customer focus
  • Good organisational skills
  • Strong computer and written skills
  • Able to work as part of a team
  • High level of personal presentation
  • Able to work under pressure
  • Enjoy working with people
  • Strong sales focus

Education & Training for a Travel Consultant

You can work as a travel consultant without formal qualifications. You will probably get some informal training on the job. Entry to this occupation may be improved if you have qualifications, skills or experience in office work, retail or tourism. You may like to consider a VET qualification in travel, tourism or travel and tourism. As subjects and prerequisites can vary between institutions, you should contact your chosen institution for further information. You can also become a travel consultant through a traineeship in Travel, Tourism or Travel and Tourism. Entry requirements may vary, but employers generally require Year 10. For more details, see Section 2. Ask your career adviser about the possibility of starting some of this training in school.

Duties & Tasks of a Travel Consultant

Travel consultants may perform the following tasks:

  • provide literature and information to clients concerning local, interstate and international tours, travel routes, accommodation, local customs, fares, and travel regulations
  • discuss client requirements and advise on suitable options
  • plan, prepare and cost itineraries (travel plans) for clients
  • make travel, accommodation and related bookings
  • confirm bookings and notify clients of luggage limits and insurance, medical, passport, visa and currency requirements
  • issue tickets for travel, accommodation vouchers and all relevant documentation
  • collect payments and maintain records of transactions
  • assist with changes to travel arrangements and bookings where required.

Working conditions for a Travel Consultant

Ongoing learning is important to those working in the industry. Most travel consultants work on a commission basis. They work long hours including weekends, often working 10-hour days. Travel consultants may also work in call centres.

Employment Opportunities for a Travel Consultant

Travel consultants are employed by travel agencies, government tourist bureaus, tourism wholesalers and airline and shipping companies. Some travel consultants set up their own businesses. Job opportunities depend on the level of tourism activity.

Additional Information
Knowledge of a second language is highly desirable. Most people in the travel industry have also travelled extensively.
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