Travel consultants provide information, advice and booking services for people wishing to travel.
Duties & Tasks
Travel consultants may perform the following tasks:provide literature and information to clients concerning local, interstate and international tours, travel routes, accommodation, local customs, fares, and travel regulationsdiscuss client requirements and advise on suitable optionsplan, prepare and cost itineraries (travel plans) for clientsmake travel, accommodation and related bookingsconfirm bookings and notify clients of luggage limits and insurance, medical, passport, visa and currency requirementsissue tickets for travel, accommodation vouchers and all relevant documentationcollect payments and maintain records of transactionsassist with changes to travel arrangements and bookings where required.
Ongoing learning is important to those working in the industry. Most travel consultants work on a commission basis. They work long hours including weekends, often working 10-hour days. Travel consultants may also work in call centres.
- good communication skills strong customer focus good organisational skills strong computer and written skills able to work as part of a team high level of personal presentation able to work under pressure enjoy working with people strong sales focus.