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Travel Consultant

Travel consultants provide information, advice and booking services for people wishing to travel.

Duties & Tasks
Travel consultants may perform the following tasks:
  • provide literature and information to clients concerning local, interstate and international tours, travel routes, accommodation, local customs, fares, and travel regulations
  • discuss client requirements and advise on suitable options
  • plan, prepare and cost itineraries (travel plans) for clients
  • make travel, accommodation and related bookings
  • confirm bookings and notify clients of luggage limits and insurance, medical, passport, visa and currency requirements
  • issue tickets for travel, accommodation vouchers and all relevant documentation
  • collect payments and maintain records of transactions
  • assist with changes to travel arrangements and bookings where required.
  • Working conditions
    Ongoing learning is important to those working in the industry. Most travel consultants work on a commission basis. They work long hours including weekends, often working 10-hour days. Travel consultants may also work in call centres.
    Personal requirements
  • good communication skills
  • strong customer focus
  • good organisational skills
  • strong computer and written skills
  • able to work as part of a team
  • high level of personal presentation
  • able to work under pressure
  • enjoy working with people
  • strong sales focus.
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