How to become a Debt Collector

Debt Collector

Debt collectors assist in the retrieval of money owed by debtors from overdue accounts, unpaid loans or other debts. They may contact the debtor, advise them of debts and arrange for payments to be made.

Personal requirements for a Debt Collector

  • Good negotiation skills
  • Ability to remain calm in stressful situations
  • Good research skills
  • Patient and persistent
  • Able to abide by strict regulations
  • Good computer and internet skills

Education & Training for a Debt Collector

To become a debt collector you usually have to complete a VET qualification. As subjects and prerequisites can vary between institutions, you should contact your chosen institution for further information. You can also become a debt collector through a traineeship. Entry requirements may vary, but employers generally require Year 10.


Additional information

The debt collection industry is jointly regulated by the Australian Securities and Investments Commission (ASIC) and the Australian Competition and Consumer Commission (ACCC) at national level, and by licensing authorities at state level. Depending on your state or territory, you may need to hold a licence, pass checks or meet requirements such as minimum age.

Duties & Tasks of a Debt Collector

Debt collectors:

  • Contact debtors and inform them of debts
  • Liaise with debtors, clients, process servers and solicitors
  • Provide information on debts
  • Prepare summonses and statements of claim for filing at court
  • Locate debtors and convey demand for payment
  • Put a settlement proposal or alternative payment arrangement to the debtor
  • Sight, inspect or recover a security interest.

Tasks

  • Complying with debt collection guidelines and relevant legislation.
  • Referring debtors' disputes to creditors.
  • Arranging new repayment plans for debtors having difficulties making existing repayments.
  • Identifying, locating and notifying debtors of overdue accounts in writing, by telephoning and in person, and arranging for payments to be made.
  • Arranging for money and goods collected to be transferred to creditors' possession, and preparing statements of account for creditors.
  • Tracing addresses of debtors who have moved.
  • Recording amounts collected and noting any further action required.
  • Liaising with clients, credit staff, accounts receivable departments, process servers, Private Investigators, Barristers and Solicitors to find solutions to payment problems.
  • Issuing instructions for the commencement of legal action and enforcement to recover money.

Working conditions for a Debt Collector

Debt collectors often work in situations that can be stressful and must be able to maintain their professional conduct at all times. They may be required to work in the evenings or on weekends. The work may involve a lot of travelling to meet clients or debtors. The work of debt collectors is increasingly specialised. Some debt collectors work in offices or call centres while others are required to visit debtors at their home or workplace.


Employment Opportunities for a Debt Collector

Debt collectors may work for a variety of employers, including investigation agencies, insurance companies, private businesses and individuals. Those based in larger cities tend to specialise in a particular industry or in assisting litigation procedures.


Specializations

Repossession Agent

A repossession agent collects security goods, such as property or vehicles, when debtors are unable to repay their debts.

Debt Collector

Debt collectors assist in the retrieval of money owed by debtors from overdue accounts, unpaid loans or other debts. They may contact the debtor, advise them of debts and arrange for payments to be made.

  • Average age
    Average age
    38 years
  • Future Growth
    Future Growth
    Stable
  • Gender Share
    Gender Share
    62% female
  • Average full-time
    Average full-time
    40 hours
  • Weekly Pay
    Weekly Pay
    $1,231
  • Skill level rating
    Skill level rating
    Lower skill
  • Unemployment
    Unemployment
    Lower unemployment
  • Full-Time Share
    Full-Time Share
    73% Full-Time
  • Employment Size
    Employment Size
    9,400 workers
  • Employment Size
    Employment by state
    ACT: 0.8%
    NSW: 33.7%
    NT: 0.5%
    QLD: 21.9%
    SA: 7.6%
    TAS: 1.3%
    VIC: 26.6%
    WA: 7.5%
  • Employment Size
    Age brackets
    15-19: 1.9%
    20-24: 12.4%
    25-34: 27.5%
    35-44: 21.8%
    45-54: 19.4%
    55-59: 7.9%
    60-64: 5.2%
    65 and Over: 3.9%
  • Employment Size
    Education level
    Advanced Diploma/Diploma: 12.4%
    Bachelor degree: 16.3%
    Certificate III/IV: 17.5%
    Post Graduate/Graduate Diploma or Graduate Certificate: 6.7%
    Year 10 and below: 10.4%
    Year 11: 6.3%
    Year 12: 30.5%
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