Certificate II in Retail Services

Access Community Group Ltd

This qualification is part of the Retail Services Training Package. It reflects the role of frontline retail team members who use a defined and limited range of operational skills to undertake workplace activities. They are involved in mainly routine and repetitive tasks and work under direct supervision of others. It provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants. Individuals with this qualification are able to perform roles such as frontline team member, customer service assistant and point-of-sale operator.

Entry Requirements:

No minimum education

Structure:

12 units: 7 core; 5 elective

Subjects you can Study:

Core: Engage the customer; Communicate in the workplace to support team and customer outcomes; Work effectively in a service environment; Organise personal work requirements; Advise on products and services; Identify and respond to security risks; Contribute to workplace health and safety. Plus electives.

Related Careers:

Cashier, Sales Assistant,
Campus ATAR/OP Mid Year Intake Study Mode Duration
Corrimal No info No Online 1 year
Corrimal No info No 1 year
Corrimal No info No 1 year
Corrimal No info No Part time 0.5 year
Established in 1987, Access Community Group Ltd is a community-based Registered Training Organisation dedicated to the provision of the highest quality employment, training and enterprise development services in the Illawarra Shoalhaven and Southern Highlands regions.

Is the information on this page correct? Request update

Request Information
Enquiry form

Related courses
WA
VIC
NSW
QLD
SA
NT
ACT
TAS