Certificate IV in Ambulance Communications (Dispatch) - HLT41015

ACT Emergency Services Agency

Type of institution: Registered Training Organisation
Level: Pre-degree


  • Manage personal stressors in the work environment
  • Communicate and work in health or community services
  • Participate in workplace health and safety
  • Interpret and apply medical terminology appropriately
  • Recognise healthy body systems
  • Process emergency incident calls and enquiries
  • Comply with infection prevention and control policies and procedures
  • Work with diverse people
  • Promote Aboriginal and/or Torres Strait Islander cultural safety
  • Assign and coordinate ambulance service resources
  • Work effectively with others
  • Work with people with mental health issues
  • Mentor in the workplace
  • Receive and respond to requests for ambulance service
  • Operate and control radio networks
  • Provide advanced first aid
  • Maintain work health and safety
  • Work legally and ethically
  • Provide first point of contact
  • Provide first aid
  • Operate computer aided dispatch system

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