Certificate III in Customer Engagement

Ai Group Training Services

This qualification is part of the Business Services Training Package. It reflects the role of individuals working in a range of complex customer service roles. Duties at this level would include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data. Individuals would work under supervision, but may have some authority to delegate.

Course Fee:

$3,500.00

Entry Requirements:

No minimum education

Structure:

12 units: 4 core; 8 elective

Subjects you can Study:

Core: Use multiple information systems; Work effectively in customer engagement; Develop product and service knowledge for customer engagement operation; Deliver and monitor a service to customers. Electives: Conduct customer engagement; Deploy customer service field staff; Schedule customer engagement activity; Conduct outbound customer engagement; Process credit applications; Show leadership in the workplace; Implement operational plan; plus more.

Campus ATAR/OP Mid Year Intake Study Mode Duration
Bendigo No info No 2 years
Bendigo No info No 2 years
Melbourne No info No 2 years
Melbourne No info No 2 years
Wollongong No info No 2 years
Wollongong No info No 2 years
Spring Hill No info No 2 years
Spring Hill No info No 2 years
North Sydney No info No 2 years
North Sydney No info No 2 years
Established in 1999, AI Group Training Services is a Registered Training Organisation and part of the Australian Industry Group. AiGTS offers training in the areas of engineering, manufacturing, management, business, administration, customer contact, health and safety, warehousing operations, transport and logistics and process manufacturing. The provider delivers training in regional areas such as Ballarat, Bendigo, Morwell, Shepparton, Albury Wodonga as well as all major cities. A job placement service into apprenticeships and traineeships is also available through a Group Training Scheme at the AiGroup Training Services. Apprenticeship and Traineeships positions are available in the fields of engineering, administration, mechanical, customer engagement, work health and safety, leadership & management, process manufacturing, competitive systems and practices, flooring technology, driving operations, warehousing and logistics. Training and assessment is conducted on site or online.

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