Certificate IV in Customer Engagement

AMA Training Services

This qualification is part of the Business Services Training Package. It reflects the role of individuals with excellent communication and interpersonal skills who undertake complex customer interactions, often as a team leader and with significant authority to delegate. Duties at this level are varied and may include responding to complex customer requests handling complaints, coaching staff and completing related administrative tasks.

Entry Requirements:

No minimum education

Structure:

13 units: 3 core; 10 elective

Subjects you can Study:

Core: Coordinate implementation of customer service strategies; Develop teams and individuals; Implement and monitor WHS policies, procedures and programs to meet legislative requirements. Electives: Schedule customer engagement activity; Collect, analyse and record information; Survey stakeholders to gather and record information; Run a multicentre; Organise and monitor the operation of compliance management system; Apply project quality management techniques; plus more.

Campus Mid Year Intake Study Mode Duration
Bunbury
Nedlands - Stirling Highway
Rockingham
Floreat
Nedlands
Established in 1997, AMA Training Services is a Registered Training Organisation (RTO Code: 2010) which provides accredited training and related courses to students in Australia. AMA Training Services offers 26 courses across 4 study fields. AMA Training Services courses are offered in 5 locations. You can view their campus locations by clicking on the campus tab. If you would like to learn more about AMA Training Services you can use the contact form listed on our page or you can visit the AMA Training Services website directly at http://www.amawa.com.au.

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